📦 Shipping & Delivery

1.  Where do you ship?

We currently ship within the United States only.
2. How fast do you process orders?

Within 1–2 business days. Orders placed before 5 PM PST ship the same day. No processing on weekends or US holidays.
3. What are your shipping costs?

Orders $69+: Standard (5–8 days) free, Expedited (3–4 days) $7.99. Orders under $69: Standard $9.99, Expedited $14.99.
4. How do I track my order?

You'll get a Shipping Confirmation Email with tracking once it ships. Allow up to 24 hours to update.
5. Will my order arrive in the same packaging as Amazon orders?

Orders placed on Flowyair.com may arrive in Flowyair-branded packaging that differs from the packaging used for Amazon orders. Our website packaging is designed to reflect the Flowyair brand and create a more personal unboxing experience.

The product itself remains the same Flowyair item described on its product page. Differences in packaging do not mean that you are receiving a different product.

Packaging may vary depending on product availability and fulfillment arrangements.
6. My package is lost or damaged — what now?

Email flowyair_contact@flowyair.net right away. Please don't contact the carrier or Amazon directly.
7. Do you ship to PO Boxes or APO/FPO?

Yes, though Expedited Shipping may not be available for these addresses.

🔄 Returns & Exchanges

1. What's your return policy?

60 days from delivery. Items must be unworn, unwashed, and in original packaging with tags attached.
2. How do I start a return?

Email flowyair_contact@flowyair.net with your order number and reason. Please wait for approval before shipping it back.
3. Will I get a full refund?

Yes, if the item is defective, damaged, or wrong — contact us within 7 days with photos. For returns due to personal preference, a 15% restocking fee applies and you cover return shipping.
4. How long do refunds take?

7 business days after we receive and inspect your return, back to your original payment method.
5. Can I exchange for a different size or color?

We don't offer direct exchanges — return your item, then place a new order once approved.
6. What can't be returned?

Final Sale/Clearance items (70%+ off), personal care items, and gift cards.

🧾 Orders

1. Can I cancel my order?

Yes, if it hasn't been processed yet — email us right away. Once shipped, it can't be canceled.
2.  Can I change my shipping address?

Only before your order ships. Email us as soon as possible.
3. I didn't get a shipping confirmation.

Check your spam folder first, then contact us if it's still missing.

👖 Products & Sizing ⚠️

1. How do I find my size?

Check the Size Guide on each product page for detailed measurements.
2. How stretchy are Flowyair jeans?

Each product page shows a Stretch Level indicator.
3. How do I care for my denim?

Follow the care instructions on the product page — generally, cold wash and air dry.

💳 Payment ⚠️

1. What payment methods do you accept?

Major credit/debit cards and other secure checkout options.
2. When am I charged?

At the time you place your order.

👤 Account ⚠️

1. Do I need an account to order?

No — guest checkout is available. An account just makes tracking and reordering faster.
2. How do I reset my password?

Click "Forgot Password" on the login page and follow the emailed instructions.

Still Need Help?

Can't find what you're looking for?

Email: flowyair_contact@flowyair.net