Terms of service

OVERVIEW

This website is operated by FLOWYAIR. Throughout the site, the terms “we”, “us” and “our” refer to Flowyair. Flowyair offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By using the Site, you represent that you are at least the age of majority in your jurisdiction, or that you are using the Site with the consent and supervision of a parent or legal guardian where permitted by applicable law. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information on our website, including product descriptions, images, prices, promotions, availability, and shipping information, is accurate and up to date. However, errors, omissions, or delays in updating information may occasionally occur.

Product availability, prices, promotions, and other website content may change from time to time. We reserve the right to update or correct information on our website when necessary.

If we identify a material error that affects an order you have placed, we will handle the matter in accordance with Section 11 of these Terms of Service, our applicable store policies, and applicable law.

Product images are intended to represent our products as accurately as reasonably possible. Actual colors may appear different depending on your device, screen settings, or display characteristics.

Nothing in this section limits any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS AND RETURNS POLICY

5.1 General Information:

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

If you have further questions or need assistance in matching, our customer service team is always here to help. flowyair_contact@flowyair.net

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. This decision may be exercised on a case-by-case basis. Additionally, we reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time. Any offer for any product or service on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

5.2 Returns and Refunds:

Products are subject to return or exchange only according to our Return and Refund Policy.

5.3 Return Process:

Customers must follow the return process outlined in the Return and Refund Policy. Returns must be sent to the return address or location provided by Flowyair as part of the return authorization process. Returns sent to an unauthorized address may not be accepted. It is the customer’s responsibility to:

● Ensure the item is securely packed in its original packaging.

● Use a trackable shipping method to send returns.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Return and Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 -ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or in our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or product availability.

We reserve the right to correct errors, update information, and make changes to website content when necessary.

If we discover a material error affecting an order you have placed, we may contact you to explain the issue and, where appropriate, ask you to confirm the corrected information or cancel the affected order. We may refuse or cancel an order affected by a material error or other legitimate fulfillment issue, subject to applicable law.

If we cancel an order for which payment has already been collected, we will refund the amount collected for the cancelled items in accordance with applicable law and our applicable refund procedures.

We will communicate with you regarding material order changes or cancellations where required by applicable law. We will not charge you a different price for an order without your authorization, except as permitted by applicable law.

If we cannot ship an order within the timeframe promised, or within any other timeframe required by applicable law, we will handle the delay, customer notification, cancellation, and refund in accordance with applicable law.

Nothing in this section limits any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

13.1 Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that access to the website or any of its features will always be uninterrupted, timely, secure, or error-free. Access may occasionally be suspended or restricted for maintenance, updates, technical issues, or circumstances beyond our reasonable control.

13.2 Disclaimer of Website Warranties

To the fullest extent permitted by applicable law, our website and website-related services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, regarding their availability, operation, or performance.

This disclaimer applies to the website and its digital features. It does not exclude or limit any product warranties, consumer guarantees, or other rights that cannot lawfully be excluded or limited under applicable law.

13.3 Limitation of Liability

To the fullest extent permitted by applicable law, Flowyair and its owners, officers, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, use, or goodwill, arising out of or relating to your access to or use of the website, your inability to access or use the website, or these Terms of Service.

13.4 Non-Excludable Rights

Nothing in these Terms of Service excludes, restricts, or limits any liability, warranty, remedy, or consumer right that cannot lawfully be excluded, restricted, or limited under applicable law. Where applicable law requires a remedy or imposes a liability, that requirement will continue to apply.